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Nortel Offers SOA-Enabled Enterprise Communications
11/15/2007
Tworek described the problem for a developer of just creating a simple "click-to-connect" button on a Web site, which he said can be difficult, "especially if you have multiple call servers underneath." However, a simple request to a SOA infrastructure simplifies that development.
"We had one customer writing a call-to-connect button. It took him six months and a handful of developers. You can do the same thing with our software using one developer and two days," Tworek said.
The Nortel-IBM partnership is initially targeting the healthcare and retail markets. For instance, the University of Ottawa is using Nortel's system to support triage in a public hospital.
"There's lots of ROI in healthcare to maintain and improve quality," explained David Epstein, director of public sector solutions for IBM.
IBM is also bringing its business process support into the mix through its industry-oriented framework offerings, Epstein said, which can be extended to support communications functions.
"We can model what this communications-enabled business process will be -- literally through drag and drop, to put the pieces together -- and then deploy that," he said. "All of the provisioning from the communications network side is being taken care of by what Nortel offers. And then we can go and monitor how those processes execute. So it's a very slick way of integrating what used to be very disparate silos through an SOA."
Kurt Mackie is online news editor, Enterprise Group, at 1105 Media Inc. You can contact Kurt at kmackie@1105media.com.
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