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Opinion
Forms and Function
6/14/2007
The problem is that something they overlook causes angst for hundreds, possibly thousands of staffers, once each and every month. My own angst about it is a tiny thing beside the behemoth of the university. The angst of thousands, once a month, 12 times a year, builds like I wish the balance in my 403(b) would.
Are there similar processes on your campus, on paper or on the computer screen? Doesn't it make sense to conduct user focus groups on something like the piece of paper that gets all your staff a paycheck each month? And maybe to spend a little time formatting it so that it looks like a professionally printed piece?
Oh, and as for signatures with credit car use: I knew when fast food restaurants began accepting plastic--without signatures as that would slow them down--it was the death knell of requiring signatures when using credit cards. Now I am seeing the practice spread to other retailers, at least for small amounts of money. I suppose that means that Mieijer will soon start asking for fingerprints or small pieces of DNA.
Terry Calhoun is a regular contributor to Campus Technology magazine. You can contact him through CT's IT Trends forum by clicking here.
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