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Enterprise Technology Management >> Do You Know a Crossover Pro
6/8/2005
We know our ‘fields’—admissions, registrar, financial aid, finance, and advancement. But do we necessarily know the real ins and outs of the systems with which we’re dealing? No; and, gratefully, we don’t have to, because we have someone like Jill Vannella ’86, our very own ‘database specialist.’ If she simply understood the hardware and software, she would be very little help to us. Jill not only knows the intricacies of the system, she knows the intricacies of each of our offices. To be effective in her position, she has to.”According to registrar Jill A. Riley, “When I first started at GCU, Jill had just completed a full software conversion. She worked tirelessly with a new registrar, staff members, and system to make the conversion a success. She so immersed herself in the records arena that we have named her an ‘honorary’ member of our staff. Jill’s thorough knowledge of our office process allows her to anticipate how changes/modifications in software functionality may impact the office.”
Ronald Wagner Lehigh University (PA) Senior Project Specialist, Enterprise Systems Implementation Supports: Registrar Primary app: SCT Banner
Says Registrar Bruce Correll, “Let’s say we’re trying to make a modification to a baseline form: Ron can tell us in exact detail what the code d'es and what he can make it do. For example, we have a course that students can repeat to improve their grade. The baseline system did not include the option that we needed to follow faculty policy, so Ron came up with a different notation for the course. The fact that Ron understood it so well, and had been working with us functionally, made all the difference in the world. He knew what the faculty was trying to get at.”
Ron, how did you learn about what the registrar’s office d'es? “[I learned] over time, meeting with the staff in the registrar’s office on a regular basis to make sure that I understand what they do. A lot of people don’t realize how much there is to the operation of that office. Every time you turn around, demands are being made on the registrar.”
What is your style of working with the Registrar’s Office? “Some problem will be found, and rather than the registrar or me going off on a tangent by ourselves, we work on it together. That way, we solve problems that might have been overlooked. In the long run, that makes it better for both of us.”
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